Shipping & Returns
General Shipping Terms
All orders are processed within 1-2 days from the date of purchase. You will receive confirmation of your order within this period.
Lorna Murray is not liable for lost or stolen parcels in any point of transit from our studio to your address. This includes if you authorised delivery instructions for your parcel be left unattended. It is expected that once your order leaves our studio, it is in your care and further under your ownership. It is not our responsibility nor liability to replace any missing items due to this.
Lorna Murray is not liable for any incorrect information supplied by you, the customer. It is your responsibility to fill out all information accurately. If the shipping address you have provided is incorrect, we are not liable to give you an immediate refund. If we are unable to verify your shipping details or information is missing, we will contact you to confirm your shipping address. Please note, this may cause delays to the processing of your order.
Lorna Murray will only ship orders on business days (Monday to Friday, excluding public holidays). Orders placed outside of business days, will be processed on the following business days.
Please note, all shipping times are an estimation given by our couriers. We cannot guarantee the arrival date to be within the time frame quoted.
*Please note special shipping times apply for The Dress Circle collection as follows:
In stock orders will be dispatched within 1 business day, some pieces are made to order and will ship in approximately 2-3 weeks. If you would like more information, please email our customer care team at hello@lornamurray.com.au
Christmas Cutoff Dates
Australia: 19th December (Standard & Express) *For Perth and Darwin, order by 13th December.
International: 15th December (AEDT) *Please note remote areas may require additional time - please contact Customer Care for details.
Australia Shipping
Enjoy free standard shipping for all orders over $350 AUD within Australia.
$15 for standard shipping (2-8 business days)
$18 for express shipping (1-4 business days)
All orders are dispatched with Australia Post.
Delivery timeframes are a guide only and start from the date of dispatch.
New Zealand Shipping
All orders over $300 NZD will receive free international shipping.
$20 express shipping (1-2 business days)
All orders are dispatched with DHL Express.
Delivery timeframes are a guide only and start from the date of dispatch.
US / International Shipping
All orders over $430 AUD will receive free international shipping. This offer excludes any oversized or bulky items such as Tropez Totes.
International shipping is available to destinations worldwide and orders are dispatched via DHL Express.
International shipping starts at $22.00AUD.
For orders of two or more items, shipping costs will be determined at checkout based on the weight of the parcel, parcel size and the delivery postcode.
Delivery timeframes are a guide only and start from the date of dispatch.
North America (3-5 Business days)
Rest of world (3-5 Business days)
Europe / United Kingdom Shipping
All orders over $480 AUD will receive free international shipping. This offer excludes any oversized or bulky items such as Tropez Totes.
International shipping is available to destinations worldwide and orders are dispatched via DHL Express.
International shipping starts at $20.00AUD.
For orders of two or more items, shipping costs will be determined at checkout based on the weight of the parcel, parcel size and the delivery postcode.
Please note, some orders will require an additional shipping fee via DHL. If this applies to you, we will contact you directly with request for payment. This may include but is not limited to a rural surcharge fee or a larger shipping box.
Dispatch Times During High Volume Order Periods
All stocked items will be dispatched within 1-2 business days from the date the order was placed. However, in periods of high volume, our processing times may increase.
If you have any further questions about our Policy or need assistance, feel free to contact us at hello@lornamurray.com.au
Returns
We offer exchanges and store credits for full-priced items only. We do not accept returns for sale or outlet items.
Please note that we do NOT accept items returned to us without our prior knowledge.
In order to return your goods, please read the return requirements below before proceeding.
Return Requirements:
1. Items must be returned within 14 days from the date of delivery
2. All Returned goods must be received back in their original condition.
3. They must not have been worn, damaged, washed, dry-cleaned or altered.
4. All Returned goods must have original packaging and tags still attached. This includes the natural fibre bag each item is sent in.
Please Note:
- It is at the discretion of the Lorna Murray team to refuse a return if we feel your item does not meet the above conditions.
- All goods must be shipped at the expense of the purchaser.
- All goods returned are the responsibility of the purchaser until they reach the return address.
- All goods returned must be communicated via email to hello@lornamurray.com.au
- In the unlikely event that goods are returned in an unsuitable condition, they will be returned to the purchaser.
- It is recommended that the purchaser sends returns via registered or express post to ensure safe delivery.
- Lorna Murray does not take responsibility for any loss of items being returned.
- The return parcel must have the filled Online Returns Form attached
- We recommend you insure the parcel for the value of the good/s you are returning and to also retain your proof of posting.
Returning your Item for a Credit Note
There are no returns offered on sale items.If your items meet the return requirements, you will be able to receive a credit note for the price of your item/s.
Exchanging your Item for a Different Size or Colour
There are no exchanges offered on sale items.If your items meet the return requirements, exchanges can be offered on full-priced goods that are needed to be swapped for a different size and/or colour.The style and/or the price must be the same as the original item being exchanged.
Please Note:
- Postage is the responsibility of the purchaser, this includes the shipping of the exchanged items both ways.
- Only once the items are received in our Studio, will the new goods will be posted to the customer.
Return Process
Please follow the instructions below:
1. You must contact us at hello@lornamurray.com.au to receive our Online Returns Form.
2. Fill out the Online Returns Form.
3. Repackage your item/s in the original packaging and enclose the Online Returns Form within the parcel.
4. Post the parcel back to us, via the postal address provided. Please request proof of postage receipt at the post office. A return address will be supplied at the time of confirming your return has been authorised.
If you have any further questions about our Policy regarding the Return of goods or need assistance with your return, feel free to contact us at hello@lornamurray.com.au
All Online prices do include any customs fees, tariffs or duties.
Please note, due to international trading agreements and regulations, Lorna Murray must adhere to specific shipping restrictions meaning we are unable to ship to Russia.
If you have any questions, please contact customer care via hello@lornamurray.com.au or your country’s individual customs office.
Your tracking number and details will be emailed to you once your order is being dispatched.
Please allow up to 24 hours for tracking details to be available for viewing with the courier.
Click here for DHL Express Tracking.
Click here for Australia Post Tracking.
If you have any further questions about tracking your parcel or need assistance, feel free to contact us at hello@lornamurray.com.au
Orders cannot be cancelled once items have been processed through our postal and freight system. Please see our returns and exchanges policies if you need to change or return your order.
